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Kumar, Rashmi
- Emotion, Attribution and Action in Different forms Relative Deprivation
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Authors
Affiliations
1 Department of Psychology, MDPG College, Pratapgarh, Uttar Pradesh, IN
2 Department of Psychology, University of Allahabad, Allahabad, Uttar Pradesh, IN
1 Department of Psychology, MDPG College, Pratapgarh, Uttar Pradesh, IN
2 Department of Psychology, University of Allahabad, Allahabad, Uttar Pradesh, IN
Source
IAHRW International Journal of Social Sciences Review, Vol 5, No 4 (2017), Pagination: 558-562Abstract
Different kinds of emotions experienced and causes attributed by participants in the various conditions of Relative Deprivation such as Egoistic Relative deprivation, Fraternalistic Relative Deprivation and Double relative Deprivation was investigated in this study on 5 3 students in the age range of 17 to 21 who were selected randomly as the sample. Actions taken after feeling relatively deprived were also seen. Condition of ERD, FRD, and DRD was created experimentally by the researcher with the help of instruction, allocation of marks and justifications given to the participants. In order to determine the attributions made and emotions felt during these condition of RD, Likert's five point scale measuring eight emotions- anger, sadness, anxiety, jealousy, discontent, shame, proud and happiness and seven attributions ability, performance, task difficulty, source, luck, chance and sex discrimination was used. In the results it was found that Anger, sadness, discontent and shame was more prominent in DRD in comparison to other two forms of RD and proud and happiness was more in FRD. Participants considered ability and performance responsible for their deprivation more in the case of FRD and Sex discrimination was attributed more in the condition of DRD. Individual Protest was the significant action taken by the participants and it was more prominent in DRD in comparison to other forms.Keywords
Relative Deprivation, Attribution, Emotion, Action, Forms of Deprivation.
- Emotional Labour and its Consequences During Service Encounter:A Review of Literature
Abstract Views :179 |
PDF Views:0
Authors
Payal Kapoor
1,
Rashmi Kumar
1
Affiliations
1 Department of Psychology, University of Allahabad, Allahabad, Uttar Pradesh, IN
1 Department of Psychology, University of Allahabad, Allahabad, Uttar Pradesh, IN
Source
IAHRW International Journal of Social Sciences Review, Vol 6, No 3 (2018), Pagination: 341-344Abstract
Due to the rapid expansion of the service sector, Emotional Labour has emerged as a prominent concept in the understanding of Organizational Behavior. Managing emotions at work setting is termed as Emotional Labour. During a typical service encounter, emotions are the cluster of feelings evoked in customers and employees and at times employees are required to manage and modify their own emotions, while trying to manage the emotions of the customers. There is little agreement on the definition and conceptualization of Emotional Labour. In this regard, the present paper makes an attempt to review the literature to explain the concept 'Emotional labour1. The aim of this review paper is to integrate the conceptualization of Emotional Labour through a systematic analysis of literature and to identify its consequences during service encounter. This paper focuses on certain key perspectives of Emotional labour and thus provides a platform for further research.Keywords
Emotional Labour, Service Encounter, Deep Acting, Surface Acting.References
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